Complaint Investigation Report

157209319-7-17-2024-24-AS-SPIY-D8DJXG-20240822072616

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/02/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20240502105259

Staff threatened the clients with eviction

Staff do not keep the facility free from pests

Licensing Program Analysts (LPAs) K. Kaur and S. Doucette arrived at the facility for a subsequent visit and reviewed records. LPAs met with Regional Director Steven Cruz and explained the purpose of the visit and reviewed the elements of the allegations. LPAs delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews conducted with staff & residents; previous Administrator threatened resident eviction because of resident hygiene practices. Based on Resident and Staff interviews facility had bed bugs and did not follow pest control recommendations.

The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. See citations on the attached LIC9099D. Exit interview was conducted with staff and appeal rights were provided via email.