Complaint Investigation Report

157208951-11-15-2021-24-AS-MHON-C8TVCL-20211116151919

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/28/2021 and conducted by Evaluator Lisa Salazar

COMPLAINT CONTROL NUMBER: 24-AS-20210528091733

Staff financially abused a clients while in care

On 11/12/21, Licensing Program Analysts (LPA) L. Salazar and Mai Yang met with Administrator Mia Baguio, to deliver findings on the above allegation.

During the course of the investigation, LPA conducted interviews with Licensee, R1's Social Worker, and Reporting party. LPA obtained and reviewed copies of Admission agreements (LIC 604a) and Invidivual Performance Plans (IPPs) for Resident R1(R1), Resident R2(R2) and Resident R3(R3). LPA also reviewed the Plan of Operation for the facility.

Admission agreements reveal that meals are included in the Basic Services which were being billed to Kern Regional Center/Department of Developmental Services. (DDS).

Licensee stated she was in possession, used and destroyed the CalFresh food benefits cards belonging to R1, R2, and R3. Licensee stated food was purchased for the facility as a whole. Based on a preponderance of evidence, the allegation that clients were financially abused while in care is SUBSTANTIATED.

A deficiency is being cited on the attached 9099D in accordance to California Code of Regulations, Title 22, Division 6, Chapter 8. Exit interview conducted. Appeal rights and report to be sent via email.