Complaint Investigation Report

157203395-2-24-2023-24-AS-MHON-CPPURF-20230307144839

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/15/2023 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20230215145002

Facility staff is not allowing resident to have visitors

On 02/23/23, Licensing Program Analyst (LPA) M. Medina arrived unannounced to conduct a complaint investigation. LPA introduced self, stated the purpose of the visit. Executive Director was not available to conduct today's visit. LPA met with Health and Wellness Director, Sarah Weaver.

LPA received toured facility, reviewed and recieved copies of resident (R1) documents. Upon review of R1 file, there is a court order of no contact on file with facility.

This Department investigated the complaint alleging facility staff is not allowing resident to have visitors. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

No deficiencies issued during this inspection. Exit interview conducted. A copy of this report was provided to Health and Wellness Director for facility records.