Complaint Investigation Report

157203395-4-24-2026-24-AS-SPIY-DTKQ42-20260428114938

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/01/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20251001143030

Silvia Martinez, Resident Services Director

Staff did not answer residents calls for assistance

Staff did not inform authorized representative of resident "sore"

Staff did not properly clean residents room/linins

On 4/24/26, Licensing Program Analyst (LPA) M. Medina conducted an unannounced initial 10-day complaint visit. LPA stated purpose and allowed entrance into facility. LPA met with Executive Director, Jeff Toomer and Resident Services Director, Silvia Martinez.

This department has investigated the above allegations. During the course of the investigation, LPA toured the facility, conducted interviews, and reviewed documentation. The department has insufficient information regarding the above allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or disprove that the allegation occurred therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy provided for facility records.