Complaint Investigation Report

157203395-4-24-2026-24-AS-SPIY-DTKQ5A-20260428115136

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/11/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250911194804

Silvia Martinez, Resident Services Director

Staff are not properly certified to care for residents

Staff does not ensure expired food is disposed

Staff do not properly dispose medications

Staff does not ensure facility a/c is in good repair

Staff do not ensure facility is free of pests

On 4/24/26, Licensing Program Analyst (LPA) M. Medina conducted an unannounced initial 10-day complaint visit. LPA stated purpose and allowed entrance into facility. LPA met with Executive Director, Jeff Toomer and Resident Services Director, Silvia Martinez.

This department has investigated the above allegations. During the course of the investigation, LPA toured the facility, conducted interviews, and reviewed documentation. The department has insufficient information regarding the above allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or disprove that the allegation occurred therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy provided for facility records.