Complaint Investigation Report

157203395-4-24-2026-24-AS-SPIY-DTKQ62-20260428115250

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/03/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250903095841

Silvia Martinez, Resident Services Director

Staff leave resident soiled for an extended period of time

Staff do not answer resident call buttons in a timely manner

Staff are not keeping resident rooms clean and orderly

Staff are not keeping resident rooms odorless

On 4/24/26, Licensing Program Analyst (LPA) M. Medina conducted an unannounced initial 10-day complaint visit. LPA stated purpose and allowed entrance into facility. LPA met with Executive Director, Jeff Toomer and Resident Services Director, Silvia Martinez.

This department has investigated the above allegations. During the course of the investigation, LPA toured the facility, conducted interviews, and reviewed documentation. The department has insufficient information regarding the above allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or disprove that the allegation occurred therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy provided for facility records.