Complaint Investigation Report

157203395-8-6-2025-24-AS-SPIY-DNF2NF-20251114163242

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/30/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250730140347

Staff does not ensure medications are dispensed to residents in a timely manner

Staff do not ensure medications are properly managed for residents in care

On 8/06/25, Licensing Program Analyst (LPAs) M. Medina and J. Duarte arrived to conduct an initial 10-day complaint visit. LPAs stated purpose of visit and met with Jeffrey Toomer, Administrator/Executive Director and Martha Fernandez, Health & Wellness Director to conduct visit.

LPAs conducted facility tour, conducted interviews, and gathered documentation during complaint visit. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report will be provided to Executive Director via e-mail due to technical difficulties.

No deficiencies issued during this complaint visit .