Complaint Investigation Report

157203395-5-14-2025-24-AS-SPIY-DH4LCT-20250528083849

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/25/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250225145623

Facility staff do not follow infection control requirements

On 5/14/2025, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self and stated purpose of visit and allowed entrance. LPA met with Executive Director/Administrator, Jeffrey Toomer during visit.

This Department investigated the allegations of facility staff do not follow infection control requirements. During the interviews and record review it was determined that infection control practices are in place and proper procedures are followed to protect the health and safety of residents in care.

This Department has found that the above allegations are UNFOUNDED, meaning they were false, could not have happened, and/or were without reasonable basis. We have therefore dismissed the complaint.