Complaint Investigation Report

157203395-4-7-2025-24-AS-SPIY-DG9P82-20250501110448

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/21/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250121151334

Staff did not ensure a safe environment was provided for residents

Staff did not ensure resident rooms were adequately cleaned

Staff did not ensure facility was free from odors

On 4/07/2025, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self and stated purpose of visit and allowed entrance. LPA met with Executive Director/Administrator, Jeffrey Toomer and Sarah Aruchelta-Weaver, Health & Welness Director to conduct subsequent facility tour.

LPA conducted subsequent facility tour. During the course of the investigation, facility was toured, records reviewed, and interviews conducted. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED.

No deficiencies issued during this complaint visit . Exit interview conducted. A copy of this report was provided to Administrator for facility records