Complaint Investigation Report

157203395-7-27-2023-24-AS-MHON-CUTS2Q-20230818132956

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/24/2023 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20230724095300

Staff did not ensure the facility was free from bed bugs

On 07/27/23, Licensing Program Analyst (LPA) M. Medina conducted an unannounced 10-day complaint visit. LPA met with Jeffrey Toomer, Executive Director and stated purpose of visit.

During the course of the investigation, the department conducted interviews and reviewed records from facilities. It was reported to Department that facility had bed bugs in bingo room and claims of residents reporting same problem. Per Executive Director, there was a report from a resident reporting bed bugs, however, facility had problem treated professionally on 7/18/23 and 7/19/23 which was prior to complaint being received in Department.

Based on interviews and record review the allegation of staff did not ensure facility was free from bed bugs is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted. A copy of this report provided for facility records.