Complaint Investigation Report

157203395-6-23-2023-24-AS-MHON-CTHLKG-20230707084930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/03/2023 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20230403083422

Staff failed to report an incident to the resident's authorized representative

On 06/23/23, Licensing Program Analyst (LPA) M. Medina arrived unannounced to conduct a complaint investigation. LPA introduced self, stated the purpose of the visit. LPA met with Jeffrey Toomer, Executive Director to conduct to visit

During complaint investigation LPA conducted interviews and reviewed facility records. Upon review of facility records, R1 has not been a resident of Independent Living, Assisted Living or Memory Care since 4/18/22.

This Department investigated the complaint alleging resident sustained a fall while in care, staff failed to report an incident to the resident's authorized representative and staff do not answer phone calls. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.