Complaint Investigation Report
157203990-6-6-2024-24-AS-MHON-D66T5F-20240612142527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2024 and conducted by Evaluator Melinda Medina
COMPLAINT CONTROL NUMBER: 24-AS-20240529163749
On 06/05/2024, Licensing Program Analyst (LPA) M. Medina arrived unannounced to commence a complaint investigation. LPA introduced self, stated the purpose of the visit and allowed entrance by DSP, Juanita Keeton. LPA Medina spoke with Licensee Tori Morgan via telephone to advise of complaint.
During the investigation, LPA conducted in person and telephone interviews. Based on interviews the allegation of staff verbally abuse resident is UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
No deficiencies issued. Exit interview conducted. The findings of the complaint were discussed with licensee, and a copy of this report was provided to DSP, whose signature on this form confirms receipt of this document.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction