Complaint Investigation Report

157204037-5-11-2024-24-AS-SPIY-D7QMHL-20240801093744

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/06/2024 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20240506003721

Staff are bullying a client while in care

Staff made an inappropriate comment towards a client

Licensing Program Analysts (LPA) Shawna Doucette contacted the facility to commence a complaint investigation. LPA identified herself and explained the purpose of the visit and the elements of the allegations. LPA was granted entry by Staff Yesenia Gomez. Administrator Jose Cortez responded to the facility to assist with the visit.

LPA interviewed clients and staff. LPA obtained copies of C1's file and S1's file.

Based on interviews, it is undetermined if Staff are bullying a client while in care, Staff made an inappropriate comment towards a client and if Staff did not provide a client privacy.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report was provided.