Complaint Investigation Report

157206674-11-12-2024-24-AS-SMOA-DB7MCZ-20241120083019

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/04/2024 and conducted by Evaluator Alexandria Walton

COMPLAINT CONTROL NUMBER: 24-AS-20241104111500

Staff left resident soiled for an extended period

On 11/12/2024, Licensing Program Analyst (LPA) Walton arrived unannounced to commence a complaint investigation. LPA was granted entry to the facility, introduced self, and requested to meet with the Administrator. LPA met and disclosed the purpose of the visit with Administrator, Jose Cortez.

LPA conducted interviews with Administrator and reviewed records. Interviews revealed that all residents are independent in toileting. Physician reports indicate that residents do not need assistance with self-care including toileting. Administrator stated that all residents in care are scheduled to have an annual medical assessment completed within the next few weeks. This agency has investigated the complaint alleging: Staff left resident soiled for an extended period. We have found that the allegation is UNFOUNDED, meaning that the allegation was false, could not happen or without a reasonable basis.

No deficiencies issued during today's inspection. Exit interview conducted. A copy of this report was discussed and provided to Administrator, Jose Cortez, whose signature on this form confirms receipt of this document.