Complaint Investigation Report

157209103-5-28-2025-24-AS-KHOS-DJKQXP-20250714123351

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/21/2025 and conducted by Evaluator Rachel A Bruce

COMPLAINT CONTROL NUMBER: 24-AS-20250521114432

Facility neglected to seek medical treatment for resident.

On May 28, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted an unannounced inspection at the facility and met with Caregiver (CG) Latecha Thompson. The purpose of the visit was to open a complaint investigation and deliver findings regarding the above allegation.

It was alleged that the facility was not seeking medical care for a resident. (R1- see attached confidential names list). Based on interviews and record review it has been determined that the facility does ensure R1 receives medical care and determined the allegation is unfounded.

This agency has investigated the complaint alleging “Facility neglected to seek medical treatment for resident.” We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened or is without a reasonable basis. We have found that the complaint was unfounded, therefore we have dismissed the complaint.