Complaint Investigation Report

This agency has investigated the complaint alleging “Facility does not provide necessary supplies for staff to do their job, Facility does not properly clean laundry, Administrator License is expired, Facility does not offer a variety of activities for residents in care, Facility is not kept at a comfortable temperature for residents in care, Facility serves food that is not of good quality to meet residents needs, Facility does not serve food in a quantity to meet residents needs, Facility does not address residents medical needs in a timely manner” We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened or is without a reasonable basis. We have found that the complaint was UNFOUNDED, therefore we have dismissed the complaint.