Complaint Investigation Report

157209103-3-23-2022-24-AS-MHON-CCV22W-20220325170124

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/21/2021 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20210921164342

Facility does not safeguard resident's property

Facility does not refill resident's medication in a timely manner

During the course of the investigation, LPA interviewed staff and reviewed records.

Staff made several attempts to contact the company that R1 reported having ordered the cellphone from however were unable to speak with anyone to verify. Staff reviewed video from the front entrance camera and no video was observed to indicate that a cellphone was delivered and/or stolen. R1’s medications were on regular delivery from the Pharmacy and R1 was receiving assistance with care needs. LPA attempted to make contact with reporting party to obtain additional information, however the telephone number provided did not belong to the RP. R1 could not be interviewed as R1 moved from the facility and left no forwarding number.

Based on interviews and records review, we have found that the above allegations were unfounded, meaning they were false, could not have happened, and/or were without reasonable basis. We have therefore dismissed the complaint.