Complaint Investigation Report

157209393-2-13-2026-24-AS-SMOA-DRDRQE-20260217121325

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/03/2026 and conducted by Evaluator Vadim Gorban

COMPLAINT CONTROL NUMBER: 24-AS-20260203094454

Facility staff will not allow Ombudsman into the facility

On 02/12/2026, Licensing Program Analyst (LPA) V Gorban arrived unannounced to commence complaint investigation. LPA introduced self, stated the purpose of the visit to staff Rodello and was granted entry. Administrator was notified of Licensing visit and as able to arrive shortly.

During the course of the investigation, LPA conducted a facility tour and conducted records review and interviews.

This agency has investigated the complaint allegation: Facility staff will not allow Ombudsman into the facility. Based on records reviews and interviews facility had no personnel and residents on site during ombudsman visits. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated. No deficiency cited.

Exit interview conducted, report signed and copy of this report provided for facility records.