Complaint Investigation Report

134604417-7-10-2025-08-AS-APAO-DRZ5HM-20260308195835

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/03/2025 and conducted by Evaluator David Roman

COMPLAINT CONTROL NUMBER: 08-AS-20250403152420

Facility staff did not seek timely medical treatment for resident.

Licensing Program Analyst (LPA) David Roman conducted an unannounced visit to deliver findings in the above complaint allegation. LPA identified himself and discussed the purpose of the visit with Facility Manager, Gabriela Zamora.

On April 03, 2025, Community Care Licensing Division (CCLD) received a complaint alleging facility staff did not seek timely medical treatment for a resident. According to the allegation R1 did not receive timely medical treatment for internal bleeding. During the investigation, LPA D. Roman collected pertinent facility records, conducted interviews with residents, staff, and outside sources. Interviews revealed contradicting information regarding timely medical treatment for the resident.

Based on evidence obtained, the preponderance of evidence standard was not met, therefore, the allegation was unsubstantiated. An exit interview was conducted with Facility Manager, Gabriela Zamora, to whom a copy of this report and Licensee/Appeals Rights (LIC 9058) were provided.