Complaint Investigation Report

wanted the food on the wheelchair so that they could reach for it. R1 expressed that if a table was available, they would eat from the table. R1 did not feel that it was disrespectful to place their food on the wheelchair. House Manager stated that she had been attempting to procure a table from a local supplier. R1 did express that they wanted a television in their room.

On May 25, 2023, Administrator stated that a table was offered to R1 on May 9, 2023. R1 refused the table and requested that their wheelchair continue to be used to place items and food on. LPA spoke with R1 who confirmed that they refused the table. R1 stated did not care either way to have a table. LPA observed that a new television bought with R1's money had been placed on a dresser at the foot of their bed.

Based on the evidence obtained during the complaint investigation, the allegation that staff did not treat resident with dignity is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with House Manager; a copy of this report and Licensee's Rights (LIC9058) were provided.