Complaint Investigation Report

and nicotine use. C1 discharged from the facility on 1/7/2021. Interviews and facility records indicate, the facility has a 10-bed guarantee with County Behavioral Health, the billed party. The arrangement was in place at the time services were provided to Client 1 (C1).

Interviews with financial staff reported that each month the 10-bed guarantee is invoiced. if more than 10 beds are utilized then additional beds are invoiced with the client’s name. Records show that the number of bed days for C1 were included in the number of days invoiced in the 10-bed guarantee. The last charges applied for C1 were for 01/06/21. C1 discharged on 01/07/21. Statements reflect that the facility bills for the day of admission but not for the day of discharge. Copies of the aforementioned invoices were obtained and confirm this information.

The Department has investigated the complaint that the facility charged for a client that was no longer at the facility. Based upon the information gathered during this investigation; it is determined that although the incident may have happened and is valid, there is not a preponderance of evidence to prove it occurred and is therefore UNSUBSTANTIATED.

An exit interview was conducted, and the report was reviewed with Director, Nunez-Garcia. A copy of the report and Licensee Appeal Rights was provided to Director Nunez-Garcia and her signature on this report confirms receipt of receiving the document.