Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) Analyst Adrian Mangina arrived at the business office of Hearts of Gold Home Care on July 11, 2024 for a Biennial inspection. Upon arrival, there was no one present in the office. Analyst called designee Fernanda Apodoca who arrived 30 minutes later. Upon Designee's arrival, the HCSB analyst identified herself and was greeted by Designee. The proper posting of business hours and license were observed. The analyst was then shown to an area where the review of personnel and administrative files could be performed. Upon completion of the file review the analyst discussed the findings of the inspection with the Designee Apodaca. The analyst informed the representative named above of the deficiencies found and explained they would be noted on the HCS809-D forms. In addition, the Designee was provided a copy of the HCS9058 Appeal Rights form.