Complaint Investigation Report

126801366-6-23-2026-21-AS-KMOA-DW9NQS-20260723104026

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/15/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260415094717

Staff is taking videos of residents without consent

Staff is using illegal substances during working hours

At approximately 1:45PM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to deliver the findings of an investigation conducted by the Department into the above allegations. LPA met with Executive Director David Uballez. Based on interviews conducted and documents reviewed, there was not sufficient evidence to support the allegations. Interviews conducted did not provide supporting information that staff were taking videos of residents without consent. Staff utilize either a work provided cell phone or their personal cell phone to access the facility call bell system. Staff interviewed stated they do not utilize personal apps on their phones during work hours. Based on interviews conducted, there were no instances of staff using illegal substaces during working hours. The investigation found a couple instances where staff arrived to work under the influence and were terminated. There were no instances of staff using or being under the influence while on duty at the facility.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.