Complaint Investigation Report

126801366-5-12-2025-21-AS-KMOA-DGUL56-20250520082638

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/22/2025 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20250422122453

At approximately 11:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegation. LPA met with Administrator Jennifer Hall, reviewed records and interviewed staff. LPA received copies of documents. Based on documents reviewed and interviews conducted, LPA did not find evidence to support that the personal rights of residents were violated. LPA reviewed pendant call logs and observed staff response times averaged 5 minutes or less. Interviews conducted did not support that staff removed a residents pendant or placed it out of reach to restrict resident from using it.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.