Complaint Investigation Report

LPA was informed the memory care section is cleaned on Tuesdays and Fridays or as needed. If a need arises, house keeping staff are notified and they come to address the situation. If a resident has an accident, the caregivers will notify housekeeping, then assist the resident in cleaning up. The house keeping staff will come and clean the area of the accident. During this investigation LPA observed the dining area before, during and after meals. The floors were clean before meals and sometimes messing during meals. The messes were cleaned and the floors were left clean afterwards. LPA observed the tables were wiped clean and sanitized after meals. LPA spoke with staff regarding residents having other resident clothing. Staff told LPA that some residents wander into other resident rooms and put on their clothing. Residents are not on 1 to 1 observation and have freedom to walk around where they wish. Staff redirect residents when they observe them in other rooms, LPA was informed that residents also take things and place them in random places due to their dementia. All clothing articles are labeled with the residents name so items can be returned to their rightful owner.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.