Complaint Investigation Report

Documentation regarding the waiver of in-room meal costs could not be found. The paper work regarding the original cost of services was never amended and the invoicing system showed an overdue balance which caused an eviction notice to be sent due to non-payment of services rendered. The eviction has been rescinded and a revised plan has been agreed to.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.