Complaint Investigation Report

126803830-2-9-2023-21-AS-CMAZ-CQBS7M-20230327133745

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/25/2023 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20230125093751

Staff left resident soiled for an extended period of time.

At approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to complete an investigation into the above allegation. LPA met with Executive Nurse Teresa Oliveri, interviewed staff and reviewed records. Based on interviews conducted and records reviewed, there is no evidence to support the allegation that a resident was left soiled for an extended amount of time. Based on interviews conducted regarding the incident in question, resident requested assistance at approximately 9:30PM. Staff on duty was not able to assist by themselves and needed the assistance of the oncoming staff. Resident was then assisted, and was assisted two more times during the night. Based on interviews conducted with staff regarding other interactions, resident does not have good recall of events. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.