Complaint Investigation Report

126803830-7-23-2025-21-AS-VBEI-DL8Q27-20250905114638

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/22/2025 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20250722165411

At approximately 10:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to open an investigation into the above allegation. LPA met with Executive Director Alma Peralta, Interviewed staff and residents, toured the building and reviewed records. LPA received copies of documents. Based on interviews conducted and records reviewed, a former staff who was visiting with residents in the dining room was escorted from the building. The reason given was former staff are not allowed to enter the building or visit with residents without prior permission from the Administrator. This policy violates Health and Safety code, preventing residents to have visitors of their choosing and without prior notice.

Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Alma Peralta and Appeal rights were given.