Complaint Investigation Report

126803830-7-2-2025-21-AS-CMAZ-DJEQ4F-20250709115017

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/01/2025 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20250701142800

Staff do not enure the facility's alert system is properly operating

Staff do not timely respond to the resident's alerts

At approximately 8:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to open an investigation into the above allegations. LPA met with Executive Director Alma Peralta, interviewed staff and residents and reviewed documents. Based on interviews conducted and documents reviewed, the facilities call system is not operating fully. When a resident activates the system, the call is received at the front desk but does not directly notify caregivers as it should. During normal business hours, the front desk person receives the residents request for assistance who then radios the caregivers to relay where assistance is needed. After hours, caregiving staff are to check the computer system, at the front desk, frequently to provide assistance. This after hours process has resulted in many response times beyond 20 minutes to assist a resident.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Alma Peralta and Appeal rights were given.