Complaint Investigation Report

126803830-7-3-2024-21-AS-BMOS-D85V88-20240814161220

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/29/2024 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20240329143310

Facility failed to meet resident's care needs

Facility failed to observe and report changes in resident's condition

At approximately 8:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Administrator Erin Ortiz, reviewed records and interviewed staff. Based on records reviewed and interviews conducted, LPA did not find evidence to support the allegation that facility failed in meeting the needs of a resident, R1. Records showed R1 was able to manage their own needs and only needed assistance with bathing due to safety reasons. Facility records show numerous attempts by staff to assist resident but resident refused. Documentation showed R1 continued to go against physician orders by drinking alcohol to excess. Based on records reviewed, facility documented changes in R1's condition and notified responsible party of such changes. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.