Complaint Investigation Report

Resident did not receive showering assistance or laundry assistance as outlined in facility care plan and Admission agreement. Care plan states staff will monitor and track certain aspects of resident care needs but there is no documentation showing it was done. Based on interviews conducted, resident handles care needs on their own, but care plan indicates care staff are responsible to ensure the needs are met.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Charmin Bailey and Appeal rights were given.