Complaint Investigation Report

126803830-1-23-2024-21-AS-BMOS-D4MSJ3-20240424135419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/29/2023 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20231229133708

Facility is incorrectly charging resident for a pet they do not have at the facility.

At approximately 8:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegations. LPA met with Executive Director Charmin Bailey, interviewed staff and reviewed records. LPA received copies of documents. Based on a review of admission agreement and invoices of cost of care, the facility made an error by charging resident an additional sum of money one time. The error was caught and the money was refunded. The facility is not charging resident for the cost of a pet.

This agency has investigated the above allegation. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.