Complaint Investigation Report

126803830-12-21-2022-21-AS-BMOS-CP9PF4-20230221101607

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/19/2022 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20221219154112

Staff did not keep residents authorized person informed about resident's care

At approximately 9:20AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegation. LPA met with Executive Director Ken Nunes, reviewed records and interviewed staff. Based on interviews conducted, residents were tested for COVID on 12/16/2022, and upon receiving the results of the test, responsible parties were notified. If the responsible party did not answer, a message was left requesting a return call. LPA received documentation regarding COVID positives in the facility.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.