Complaint Investigation Report

125000579-6-24-2026-21-AS-KMOA-DWGRF9-20260730125845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/30/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260430093835

At approximately 10:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to investigate the above allegation. LPA met with Executive Director Larona Farnum.

LPA reviewed documents and interviewed staff. Based on interviews conducted, LPA was not able to find evidence to support the above allegation. LPA was informed that Resident, R1, had been declining recently and was having more hallucinations. R1 would accuse staff of things even though they were not present at the times of the allegations. Based on interviews conducted regarding Staff, S1, LPA did not find any indication they violated any residents personal rights. S1 has worked at the facility for many years with no discipline issues and residents who spoke to LPA all commented on S1's caring attitude while assisting with their care needs.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.