Complaint Investigation Report

125000579-4-29-2026-21-AS-KMOA-DVTL3D-20260709082347

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/20/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260320114304

At approximately 12:45PM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to investigate the above allegation. LPA met with Executive Director Larona Farnum.

LPA reviewed documents and interviewed staff. Based on interviews conducted, LPA was not able to find evidence to support this allegation. LPA spoke with staff about assisting residents with hygiene needs and if they have heard others make comments about not wanting to assist certain residents. There were no supporting statements that such behavior has occurred. LPA was informed staff assist all residents with hygiene care as needed and residents sometimes refuse. Staff conduct skin integrity checks at each shower and report findings to ensure resident care needs are met.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.