Complaint Investigation Report

125000579-1-20-2026-21-AS-KMOA-DR7PXW-20260211104301

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/09/2025 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20251209100316

Staff are mismanaging residents medication

Facility staff did no meet residents hygiene needs resulting in infections

At approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegation. LPA met with Executive Director Larona Farnum, interviewed staff and reviewed records. Based on interviews conducted and records reviewed, LPA did not find evidence to support the above allegations. LPA interviewed staff regarding any mistreatment of residents or moving them without consent. There were no reports of misconduct by staff. LPA reviewed physician orders and centrally stored medication records. LPA observed medication has been given as ordered. LPA reviewed resident shower schedules and interviewed staff regarding showering practices. Residents receive showers at least twice weekly and when needed. When a resident refuses a shower, staff will attempt several more times throughout the day to ensure residents hygeine is supported. LPA did not find evidence that an infection was caused due to lack of hygeine care.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.