Complaint Investigation Report

125000592-1-20-2026-21-AS-KMOA-DR7Q3M-20260211104857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/15/2025 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20251215121957

Staff do not provide resident assistance with obtaining medical and dental care.

Staff failed to assist residents with transportation needs.

Staff did not ensure residents’ beds were in good condition.

Staff do not assist residents in a timely manner.

Staff do not ensure the facility is free of odor.

At approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegation. LPA met with Executive Director Larona Farnum, interviewed staff and reviewed records. Based on interviews conducted and records reviewed, facility has assisted with obtaining medical and dental care for residents. LPA reviewed the appointment book and observed multiple scheduled appointments. LPA reviewed facilities transportation records and observed facility has scheduled days of the week to transport residents to medical and dental appointments. When a resident needs a different day, the facility works with the resident to find an alternative mode of transport. Based on interviews conducted and an inspection of residents beds, LPA did not find evidence to support the allegation that residents beds were not in good condition. LPA reviewed the facility call log records. LPA observed response times averaged approximately 3 minutes. LPA toured the facility and did not observe any areas that were malodorous.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.