Complaint Investigation Report

125000592-1-20-2026-21-AS-KMOA-DR7QMH-20260211111733

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/15/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260115151742

Staff not properly trained to care for residents.

At approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Executive Director Larona Farnum, interviewed staff and reviewed records. Based on interviews conducted and records reviewed, Resident, R1, did not require assistance with continence care. Staff interviewed informed LPA that R1 would use the restroom on their own. LPA reviewed staff training records and observed staff have the required initial and annual training to work with residents with Dementia. LPA spoke with Executive Director regarding the facility policy on contacting law enforcement. Director informed LPA that if a resident becomes aggressive and assaults other residents or staff, and staff feel the situation is beyond their control, staff will contact emergency services. Director stated she has not had to contact law enforcement often because her staff are well trained in caring for dementia residents.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.