Complaint Investigation Report

There were no foul odors present during either visit. LPA interviewed staff regarding the frequency residents are assisted with incontinent products. Staff informed LPA that residents are checked frequently and are changed as needed. Spills are cleaned immediately and soiled laundry is placed in sealed containers and removed from the area.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.