Complaint Investigation Report

126804144-3-24-2025-21-AS-KMOA-DFTTXP-20250417150729

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/14/2025 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20250314163604

Licensee is not addressing a contagious outbreak at the facility.

At approximately 11:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to open an investigation into the above allegation. LPA met with Administrator Heather Craven, conducted interviews and reviewed records. Based on records reviewed and interviews conducted, resident, R1, went to the hospital on 01/31/2025 for a planned surgery. R1 returned the next day and stayed for a couple days. Facility staff observed resident was continuing to have issues that were not related to a contagious disease, and notified the physician. On 02/07/2025, R1 was re-admitted to the hospital for IV antibiotics. Licensee was informed on 02/14/2025, by the responsible party, that R1 was dianosed with scabies while in the hospital. Based on documents reviewed, Licensee informed all staff of the situation and ensured proper PPE supplies were available for use. There are no other residents with rash like symptoms in the facility. On 02/18/2025, Licensee contacted local Public Health for guidance and notification of the situation. Facility staff increased monitoring of residents and increased cleaning of bedding and surface areas. Licensee notified the Department on 02/17/2025. Based on the Departments investigation, Licensee followed their Infection Control Policy. This agency has investigated the above allegation. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.