Complaint Investigation Report

126803768-2-11-2026-21-AS-KMOA-DRPTRB-20260227135715

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/29/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260129085314

Staff does not ensure client is spoken to in an appropriate manner

Staff uses verbal threats as a form of disipline with client in care

At approximately 8:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegations. LPA met with House Manager Kim Vargas and reviewed records. Based on interviews conducted and records reviewed, LPA did not find evidence to support the the allegation that "Staff does not ensure client is spoken to in an appropriate manner". Interviews conducted did not reveal any incidents where staff spoke to clients inappropriately. Based on interviews conducted LPA did not find evidence to support the allegation that "Staff uses verbal threats as a form of disipline with client in care". LPA observed records that indicated C1 has had past behavior of pointing out staff and inferring they were mean, when in fact they were not. Interviews conducted did not produce any incident where staff observed or heard of an instance when staff used a verbal threat towards a client.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.