Complaint Investigation Report

126804275-4-30-2026-21-AS-KMOA-DV6N9S-20260618101625

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/11/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260311124516

At approximately 8:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegation. LPA met with Lushana Watson, conducted interviews and reviewed records. Based on records reviewed and interviews conducted, facility staff made comments to a Client that were received as a personal attacks and demeaning in nature. Staff entered clients room without permission on several occasions and conducted a search of personal belongings without the permission or presence of the client. LPA reviewed facility house rules and admission agreement and observed certain food items are not allowed outside of the dining room and caffinated items and chocolate not being permitted at all. However, searching clients belongings without prior notice or the prescense of the client is not listed as a condition of admission.

Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Lushawna Watson and Appeal rights were given.