Complaint Investigation Report

LPA interviewed Administrator and was informed the normal process after every meal is to ensure the resident is clean and the food residue has been removed. Administrator told LPA there is one bus driver that comes to pick up residents that arrives early and is very impatient. She said the driver will honk repeatedly and it rushes the staff. She told LPA that she has been in contact with the physician for R1 regarding an issue where they pocket food in their mouth and then spit it out later. She said this might have been the cause of the food on their clothing after leaving the facility.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.