Complaint Investigation Report

The staff laundry log shows what room was scheduled and whether it was completed or not. The logs show that laundry is completed the majority of the time. When laundry is not completed, the caregiver writes a reason on the log. Many of the days when laundry is not completed it is due to the resident not having enough soiled clothing for a load. LPA learned there have been a couple minor laundry mishaps in the past, where a residents article of clothing was damaged or lost. The facility has worked individually with each resident to find a solution. LPA interviewed the facility Activities Director and learned there are activities offered Monday through Friday. LPA received copies of the Activities calendar for March and April which showed planned activities all throughout the day. On 03/29/2023, LPA spoke with the Resident Council about their ability to provide input on the activities provided by the facility. LPA was informed the Activities Director is very attentive to their suggestions.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.