Complaint Investigation Report

Care staff were tasked with housekeeping duties and were not keeping up on resident laundry. Facility has now hired housekeeping staff and rooms are being cleaned regularly. Laundry was not being done consistently, but now with housekeeping staff, laundry is being completed on scheduled days and as needed.

Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Sara Anderson and Appeal rights were given.