Complaint Investigation Report

126801871-11-7-2022-21-AS-BMOS-CNLPGH-20230131101818

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/31/2022 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20221031122319

Staff do not provide resident's with a comfortable temperature.

At approximately 11:15AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegation. LPA met with Business Office Manager Kim Gibbs, toured the building, interviewed residents and staff and reviewed records. LPA measured the air temperature on each floor of the building. Temperatures ranged from 61-68 degrees in the hallways. LPA measured the temperature in a sampling of resident rooms. Temperatures ranged from 62-69 degrees. LPA spoke with residents and was informed they were provided individual space heaters for their rooms until the heating system was repaired. LPA was informed by Tod Murray, a corporate representive, the repairs were in process and the contractor was scheduled to be on site 11/08/2022 to correct the issue. Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Kim Gibbs and Appeal rights were given.