Complaint Investigation Report

126801871-11-18-2024-21-AS-BMOS-DCNRGQ-20250106120108

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/11/2024 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20241011132703

Staff do not ensure facility/resident's restrooms are clean and sanitized.

At approximately 11:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegation. LPA met with Executive Director Sara Anderson, interviewed staff and residents. Based on interviews conducted, facility housekeeper unexpectedly quit on 10/02/2024. Facility was without housekeeping services for approximately 3 weeks. During this time, housekeeping was conducted by caregivers as they found time. Based on interviews conducted, when a staff was informed of a cleaning need, they responded immediately. LPA was informed a housekeeper has been hired and cleaning is back on schedule. During the course of this investigtion, LPA observed facility bathrooms and common areas were clean and in good repair.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.