Complaint Investigation Report

126801871-4-15-2024-21-AS-BMOS-D5ATBL-20240515143520

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/18/2024 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20240118133728

Staff did not address a change in resident's condition

Staff retained a resident that requires a higher level of care

At approximately 11:15AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegations. LPA met with Administrator Sara Anderson, interviewed staff and reviewed records. Based on records reviewed and interviews conducted, facility did observe a change in residents condition and notified resident physician. Facility updates resident care plans quarterly, or as needed, and provides them to caregivers for review. Based on records reviewed and interviews conducted, facility was communicating with resident physician regarding changes in condition and to develop a plan to ensure their needs were met. Care plan was updated as needed. Resident ultimately moved to a higher level of care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.