Complaint Investigation Report

126801871-4-20-2023-21-AS-HDBI-CSTR9S-20230615125002

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/05/2023 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20230405092217

Residents are not being provided adequate food service

At approximately 8:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the allegation listed above. LPA met with Executive Director Sara Anderson, interviewed residents and reviewed records. Based on interviews conducted, food service for the evening meal has been a common concern with residents. The staff responsible for preparing the evening meal served residents food that was not at the proper temperature and did not provide proper amounts. LPA discussed this issue with the Director and was informed the staff responsible has been terminated. After several attempts to correct the situation, S1 refused to conform to the proper techniques for serving meals. The Director has several job postings advertised for a replacement and has rearranged kitchen staff to ensure meals are served in the appropriate manner. Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Sara Anderson and Appeal rights were given.