Complaint Investigation Report

LPA toured the facility during the course of this investigation and found some of the carpets in resident rooms were in need of cleaning, and learned facility has a procedure to ensure the carpets are cleaned. Director will schedule with an outside company to conduct the quarterly cleaning. Based on interviews conducted and a review of resident records, LPA did not find evidence to show residents have not received appropriate care and supervision. Based on interviews conducted, there was one weekend where staff were running low on gloves and could not access the supply, due to them being locked in the Directors office. There were gloves available to make it through the weekend, and the storage of gloves has been relocated to ensure this event does not occur again.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.